macUpdate

remember in the last post, i mentioned my disappointment of receiving damaged macarons from sucre?  & how i emailed the company & told them?  well, i didn’t think i would hear from anyone from there… BUT i did!

chrissy from sucre emailed me a few days after i had sent that initial email.  she was very apologetic.  AND she informed me that she had already re-sent another sampler pack to me @ no extra charge!  i wrote her back & thanked her for her kind gesture and professional customer service.

i started to rethink my opinion of sucre

well, a couple of days ago, i received the “make-up” order…. BUT sadly :( all the macarons in there were CRACKED.  mon dieu, much worse than the original order!

sigh, at this point i realized that the folks at sucre really have no control over their fragile goods once they are in the hands of UPS.  chrissy had mentioned in her response email to me that as much as they carefully & thoughtfully package their fragile confections, they are, unfortunately, somewhat at the mercy of “the whims” (chrissy’s words, not mine) of UPS’ handling and delivery… 

so, i emailed chrissy again to tell her the above & that i appreciated their efforts, etc… & that she needn’t send another box… bec. frankly, i don’t care to be disappointed in a box of cracked up macarons…  i really doubt another box would make it either!

as before, i didn’t cry over broken macarons… i salvaged what i could & decided to have a photo shoot of sorts, before they all got discarded (aka eaten)  :)

i tried to photograph them in as flattering light as i could manage.  most all the macarons were crushed on the one side… so i tried to not show the underside.  but the crumbs… they were hard to brush off mainly because they stuck to the filling & i didn’t want to chance cracking them even more!

as imperfect in appearance as they were, they were still quite very tasty.  the lemon ones were my favorite ones, i think. 

one of these days, when conditions are oh so right for macaron making, i will have macarons that are not on crack, er, i mean not cracked :)…

& that will be a day of celebration, for sure.

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2 Responses

  1. You’ll just have to drive down to New Orleans (it’s straight down I-55) to go to Sucre in person.

  2. hey thanks joanne! one of these days, i just might do that with the hub… jump in the truck & truck on down there!!!

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